Terms and Conditions
Appointment Scheduling
1. Appointments are only made by appointment (e.g., by phone, letter, fax, email).

2 a. Both parties have the option to cancel the booked treatment 24 hours before the agreed appointment without giving any reason and without compensation. In the event of last-minute cancellations by the customer, the booked treatment will be invoiced up to 100% as compensation for expenses. If the booked treatment is canceled by the wellness provider, the customer will receive a 50% discount on the booked treatment for the next scheduled appointment.

2 b. Depending on the four seasons, dangerous road conditions can occur in winter, or harmful high temperatures (over 30°C) can occur in summer. As a guest at one of our partner hotels, you can cancel your appointments free of charge at any time for these reasons, or we, as a mobile service provider, may cancel appointments at short notice without compensation due to risk.

3. For orders of vouchers, the voucher can only be redeemed after receipt of the invoice amount. Vouchers cannot be canceled or refunded.

4. Travel costs within East Westphalia-Lippe, Bielefeld, and Herford are charged at a flat rate of EUR 5.00 per trip. Outside these regions, travel costs are charged at EUR 0.30 per km.

5. Travel costs are charged at EUR 0.30 per km, with a 2nd-class rail ticket, or with a 2nd-class airline ticket. Original receipts for meals and accommodation costs will be invoiced as expenses, or a meal allowance of EUR 24.00 per day plus an overnight allowance of EUR 50.00 per night will be charged.

6. If the invoice is not paid on time, a reminder fee of EUR 5.00 will be charged plus the bank's return debit fee.

7. Only the data you have personally entrusted to me will be stored by me. This data is subject to data protection law.

Complaints / Grievances

1. You were dissatisfied with a treatment at one of our partner hotels, companies, events, or at your home. In this case, we ask you to inform our staff immediately during or immediately after the treatment so that they can respond promptly to meet your individual needs. We would be happy to offer a free treatment extension or additional treatment. Hotel guests can contact the reception desk directly.

2. Or send it in writing to info@holgerhelper.de no later than 24 hours after your treatment. This will allow us to contact you immediately. Depending on the nature of the complaint, we would like to subsequently convince you of our services again with a voucher.

3. Unfortunately, we cannot offer you a treatment extension, additional treatment, vouchers, or discounts later than 25 hours after your treatment because the service has already taken place as booked.
Delivery of Goods

Cancellation Policy for End Consumers

1. If the customer is not satisfied with their goods, they may cancel the order within 4 weeks of receipt of the goods without stating reasons, either in writing (e.g., by letter, fax, email) or by returning the goods.

2. The period begins upon receipt of the goods by the recipient or upon receipt of the last partial delivery.

3. To meet the deadline, it is sufficient to send the cancellation or the goods in a timely manner. The cancellation must be sent in writing to: Holger Helper, Bretonische Straße 210, 33659 Bielefeld-Senne.

4. However, the cancellation does not apply in the exceptional cases regulated by law, in particular for contracts for the delivery of goods manufactured according to customer specifications, for goods that are clearly tailored to the customer's needs, and for goods that, due to their nature, are not suitable for return.

Consequences of Cancellation for End Consumers
1. In the event of an effective cancellation, the services already received must be returned, along with any use (interest) accrued. If the customer can only return the services received in part or only in a deteriorated condition, they may be required to pay compensation for the value. This does not apply to the transfer of goods if the deterioration of the goods is solely due to their inspection – as would have been possible in a store, for example. Furthermore, the customer can avoid the obligation to pay compensation by not using the goods as if they were their own property and refraining from anything that could impair their value.

2. The customer must bear the costs of return if the delivered goods correspond to those ordered and if the price of the returned goods does not exceed EUR 50.00, or if, in the case of a higher price of the goods, the customer has not yet provided the consideration or a contractually agreed partial payment at the time of cancellation.